PRIVACY POLICY
Effective Date: 22-09-2025
Website: www.craftheart.art (“Website”)
Operator: CraftHeart (“Company,” “we,” “us,” or “our”)
​
The Company values your privacy and is committed to protecting the personal information of all users of the Website. This Privacy Policy (“Policy”) describes the manner in which we collect, use, disclose, and safeguard your information. By using the Website, you consent to the practices set forth in this Policy.
1. INFORMATION WE COLLECT
We may collect the following categories of personal information:
1.1 - Account Information
Full name, email address, phone number, and password (when you register for an account).
1.2 - Transaction Information
Billing address, shipping address, payment details (processed via third-party providers), and purchase
history.
1.3 - Technical Information
IP address, browser type, device identifiers, access times, and pages visited.
1.4 - User-Generated Content
Reviews, comments, or other content submitted through the Website.
1.5 - Optional Information
Information you voluntarily provide to us, including through customer support inquiries or marketing sign-
ups.
2. HOW WE USE YOUR INFORMATION
We may use your information for the following purposes:
2.1 - To process, fulfill, and deliver your orders.
2.2 - To manage your account, authenticate your identity, and provide customer support.
2.3 - To process payments securely via third-party providers.
2.4 - To improve Website functionality, monitor usage, and perform analytics.
2.5 - To send you administrative messages (order confirmations, shipping notices, policy updates).
2.6 - To provide marketing communications, subject to your consent where required by law.
2.7 - To protect our rights, prevent fraud, and comply with applicable legal obligations.
3. DISCLOSURE OF INFORMATION
We do not sell or rent your personal information. However, we may share your information with:
3.1 - Service Providers
Third-party vendors assisting in payment processing, order fulfillment, shipping, website hosting, or IT
support.
3.2 - Legal Authorities
When required by law, legal process, or government request, or to protect our legal rights, property, or
safety.
3.3 - Business Transfers
In connection with a merger, acquisition, or sale of assets, your information may be transferred to the
acquiring entity.
4. PAYMENT PROCESSING
4.1 - All payment transactions are processed by independent third-party payment gateways (e.g., PayPal, Stripe).
4.2 - The Company does not retain or store your complete credit card or banking details.
4.3 - Your use of such third-party services is governed by their respective privacy policies and terms.
5. DATA SECURITY
5.1 - We implement commercially reasonable technical and organizational measures to protect your personal
information from unauthorized access, use, or disclosure.
5.2 - Notwithstanding the foregoing, no method of transmission over the internet or electronic storage is entirely
secure, and we cannot guarantee absolute security of your data.
6. DATA RETENTION
6.1 - We will retain your personal information only as long as necessary to fulfill the purposes for which it was
collected, including to comply with legal, accounting, or reporting obligations.
6.2 - When data is no longer required, it will be securely deleted or anonymized.
7. YOUR RIGHTS
Depending on your jurisdiction, you may have the following rights:
7.1 - Access and Portability – to request a copy of the personal information we hold about you.
7.2 - Correction – to request correction of inaccurate or incomplete information.
7.3 - Deletion – to request deletion of your personal information, subject to applicable legal retention
requirements.
7.4 - Objection and Restriction – to object to or request restriction of processing under certain conditions.
7.5 - Withdrawal of Consent – where processing is based on consent, you may withdraw such consent at any
time.
To exercise these rights, please contact us at the details provided in Section 11.
8. COOKIES AND TRACKING TECHNOLOGIES
8.1 - The Website uses cookies, pixels, and similar technologies to improve user experience, analyze traffic, and
customize content.
8.2 - You may control or disable cookies through your browser settings; however, certain features of the Website
may not function properly without cookies.
9. CHILDREN’S PRIVACY
9.1 - The Website is not directed toward individuals under the age of thirteen (13).
9.2 - We do not knowingly collect personal information from children under 13. If we learn that we have collected
such information, we will promptly delete it.
10. INTERNATIONAL DATA TRANSFERS
10.1 - If you access the Website from outside [Insert Country], your information may be transferred to, processed,
and stored in jurisdictions whose data protection laws may differ from those of your home country.
10.2 - By using the Website, you consent to such transfers, provided that appropriate safeguards are applied.
11. UPDATES TO THIS POLICY
11.1 - The Company reserves the right to amend this Policy at any time.
11.2 - Any changes will be posted on this page with a revised “Effective Date.”
12. CONTACT INFORMATION
For questions, concerns, or to exercise your privacy rights, please contact us at:
📧 Email: info.craftheart@gmail.com